Civil Rights Document

Based on the 73rd Constitutional Amendment, the Kerala Panchayat Raj Act, 1994, and the three-tier Panchayat system came into existence. Gram Sabhas under the Panchayat Raj Act have become the foundational pillars of democracy. The Gram Sabha is the general assembly of all voters in a ward, enabling direct public participation in governance for every citizen. With the advent of People's Planning, direct citizen participation was ensured in planning and implementation, just as in governance.

Consequently, the Gram Panchayat has become an institution that every citizen must regularly approach not only for administrative matters but also for various essential services and support. The Panchayat Raj Act prescribes duties and functions for the Gram Panchayat, and the services to be provided to citizens are mentioned in the Third Schedule. However, the majority of citizens are unaware of the services available from their Gram Panchayat and allied offices, the procedures to obtain them, terms and conditions, and time limits. As a result, they face avoidable delays and hardships.

Obtaining services lawfully due from the Gram Panchayat is every citizen's right. To ensure this, two provisions are made under the Panchayat Raj Act: the **"Right to Information"** and the **"Citizen's Charter."** Under Section 271A of the Panchayat Raj Act, every citizen has the right to obtain any information requested in good faith within a specified time limit by following the due process.

We proudly present to the public the updated Citizen's Charter, prepared under Section 272(A) of the Panchayat Raj Act, brought into force with effect from **01.01.2025**, incorporates necessary amendments in accordance with the rules.

**On behalf of the Governing Body:** President, Kulukkalloor Grama Panchayat

**Place:** Kulukkalloor

**Date:** 01/01/2025

## Part 1: Time-Bound Services Provided by the Panchayat

### Services Issued by the President

* Conduct / Character Certificate

* Certificate stating non-inclusion in any ration card

* Unemployment Certificate

* Life Certificate

* Certificate stating married status (where marriage is not registered)

* Death Certificate (for unregistered cases)

* Non-remarriage Certificate

* Certificate proving family relationship (for submission to various Welfare Fund Boards)

* Certificate stating house is unfit for habitation

* Stage Certificate

**How to Apply:** Submit a written application addressed to the President on plain paper along with a certificate from the concerned Ward Member, Ration Card, and ID Card in person. Certificates will be issued within **7 days**.

Additionally, general complaints and requests for other certificates that can be issued by the Panchayat President can be submitted directly. Matters within the President's personal decision-making authority will be disposed of on the same day, while those requiring a governing body decision will be resolved within **45 days**. Matters requiring action from other authorities will be forwarded to them within **7 days**.

### Key Services from the Panchayat Office

|---|---|---|---|---|---|

| **1** | Birth Registration | Registrar & Secretary | Report in the prescribed form available free from Panchayat. Birth must have occurred within Panchayat limits. Domiciliary births must be reported by a family member aged 18+; hospital births by the attending doctor. | Free up to 21 days. Late fee ₹2 between 21 and 30 days. | 5 working days |

| **2** | Death Registration | Registrar & Secretary | Report in prescribed form along with Aadhaar annexure and Aadhaar copy. Death must have occurred within Panchayat limits. Reported by head of household (home), institution head (institution), owner (other places), or police (unnatural death). | Free up to 21 days. Late fee ₹2 between 21 and 30 days. | 5 working days |

| **3** | Delayed Birth/Death Registration (30 days to 1 year) | Deputy Director via Registrar & Secretary | Condonation application with ₹5 Court Fee stamp to Secretary & Deputy Director. Report form (2 copies), Aadhaar copy & annexure, affidavit attested by Notary/Gazetted Officer, proof of birth/death/residence within Panchayat limits. | ₹5 | Within 7 working days of sanction |

| **4** | Delayed Birth/Death Registration (After 1 year) | Registrar & Secretary (Sanctioning Authority: Sub-Divisional Magistrate) | Condonation application (₹5 Court Fee stamp) to Secretary. Report form (2 copies), affidavit by 2 Gazetted Officers (2 copies), proofs, birth order affidavit with Local Registrar's NAC to RDO. Must be within Panchayat limits. | Certificate fee: ₹2. Search fee: ₹2/year. After approval: ₹10. | Within 7 working days of SDM approval |

| **5** | Copy of Birth/Death Certificate (Available online from 1970) | Registrar & Secretary | Application in prescribed form with ₹5 Court Fee stamp. Stamp paper of value not less than ₹50 in applicant's name. Available only for registrations in this Panchayat. | Copy fee: ₹5. Search fee: ₹2. | 7 working days (Section 12 certificate on same day of registration) |

| **6** | Child Name Inclusion in Birth Register | Registrar & Secretary | Application with ₹5 Court Fee stamp. Below 6 yrs: Joint application by parents in prescribed form (clear English/Malayalam names) in person with ID proof. Above 6 yrs: Joint application, birth order affidavit, school certificate. | Free up to 1 year. ₹5 above 1 year. | 7 working days |

| **7** | Child Name Inclusion (Birth date vs School record diff > 10 months) | Deputy Director via Registrar & Secretary | Application with ₹5 Court Fee stamp to District Registrar (with ID proof), birth order affidavit (2 copies), school record copies (2 copies), birth date proofs of all children. | ₹5 | Upon approval by District Registrar |

| **8** | Non-Availability Certificate (NAC) for Birth/Death | Registrar & Secretary | Application with ₹5 Court Fee stamp along with proof of residence at time of birth/death. Issued only after verification. | ₹5 | 7 working days (7 days post receipt if external/police verification required) |

| **9** | Correction in Birth/Death Records | Registrar & Secretary | Application with ₹5 Court Fee stamp. Village Officer certificate (for name/address correction), school record copy, 2-person declaration, Local Registrar certificate. (Adding father's name to mother's is not allowed). Informant's correction letter/affidavit. | ₹5 | 7 working days |

| **10** | Registration of Adopted Children | Registrar & Secretary | Birth report, court order. Can register at agency unit or adoptive parents' residence area (residence proof required). | Free within 21 days. ₹5 up to 1 year. ₹10 after 1 year. | 15 working days |

| **11** | Registration of Births Occurring Abroad | Registrar & Secretary | Birth report in prescribed form (2 copies). Parents must be permanent Indian residents; register within jurisdiction. Apply within 60 days of arrival in India. Passport copy, DOB proof, ₹100 stamp paper affidavit of intent to settle in India. After 60 days, Section 13 applies. | Free within 60 days. ₹5 up to 1 year post 60 days. ₹10 after 1 year. | 30 working days (within 7 days if approval required) |

| **12** | Common Marriage Registration (Within 45 days) | Registrar & Secretary | Submit memorandum online only. Printouts (2 copies), DOB proof, marriage certificate from religious authority, 2 non-relative witnesses. Divorce/death cert if not first marriage. Within Panchayat limits; bride and groom must appear in person. | Registration Fee: BPL/SC/ST ₹10, General ₹100. Certificate Fee: ₹20. | Certificate within 7 working days of registration |

| **13** | Common Marriage Registration (45 days to 5 years) | Registrar & Secretary | Joint condonation application on plain paper with ₹5 Court Fee stamp, memorandum printout (2 copies), Form-2 (2 printouts), DOB proof, witnesses, marriage certificate. | Late Fee ₹100, Registration Fee ₹100, Certificate Fee ₹20. | Within 7 working days of registration |

| **14** | Common Marriage Registration (After 5 years) | Deputy Director via Registrar & Secretary | Joint condonation application with ₹5 Court Fee stamp to Secretary & District Registrar. Memorandum (3 copies), Form-2 (3 copies), DOB proof, marriage cert (attested by Gazetted Officer). Personal appearance post-approval. | Late Fee ₹250, Registration Fee ₹100, Certificate Fee ₹20. | Within 7 working days of approval |

| **16** | Hindu Marriage Registration | Registrar & Secretary | Report in prescribed form. Report within 15 days; condonation application required between 15–30 days. Within Panchayat limits. Proof of Hindu customs, age proof, divorce/death certs. | Free | 3 working days if reported early; 7 working days if between 15–30 days (Total max 15 working days) |

| **17** | Hindu Marriage Registration (After 30 days) | Deputy Director via Registrar & Secretary | Joint condonation application with ₹5 Court Fee stamp to Secretary & District Registrar. Prescribed report, Panchayat jurisdiction, Hindu custom proofs, age proofs, divorce records. | Free | Within 15 working days of approval |

| **18** | Old Age Pension (₹1500 / month) | Secretary | 2 applications in prescribed form. Age proof for 60+ (School record/Passport/DL/Medical cert). Attested copies of Ration Card, ID Card, Aadhaar, Income Cert, Self-declaration. Must not receive other pensions (except EPF). | 3 yrs permanent residence in Kerala. Income limit < ₹1,00,000. No vehicle > 1000 cc in family. Max 2 acres land. Income taxpayers ineligible. No AC at home. | Disposal within 45 working days of application |

| **20** | Destitute Pension (Widows / Divorcees) (₹1500 / month) | Secretary | 2 applications in prescribed form. Ration Card, ID Card, Aadhaar copies, Income Cert, Self-declaration. Husband's Death Cert (or 7-year revenue cert if missing). Non-remarriage cert from Village Officer. | Income limit < ₹1,00,000. Husband's death cert required. Vehicle max 1000 cc. Max 2 acres land. No AC. Income taxpayers ineligible. | Disposal within 45 working days of application |

| **21** | Agricultural Worker Pension (₹1500 / month) | Secretary | 2 applications in prescribed form. Discharge certificate from Agricultural Workers Welfare Board, Ration Card, ID Card, Aadhaar copies, Self-declaration, Income Cert. | Age 60+. 10 yrs permanent residence in Kerala prior to application. Income limit < ₹1,00,000. Vehicle max 1000 cc. Max 2 acres land. Income taxpayers ineligible. No AC. | Disposal within 45 working days of application |

| **22** | Pension for Unmarried Women above 50 (₹1500 / month) | Secretary | 2 applications in prescribed form. Original Unmarried Certificate & Income Certificate (from Village Office), Ration Card, ID Card, Aadhaar copy, Age proof (school record). | 3 yrs permanent residence in Kerala. Income limit < ₹1,00,000. Vehicle max 1000 cc. Max 2 acres land. Income taxpayers ineligible. No AC. | Disposal within 45 working days of application |

| **23** | Unemployment Allowance (₹120 / month) | Secretary | 2 applications in prescribed form. Attested copy of SSLC book, Employment Card copy, TC, Ration Card, ID Card copy, Income Cert, Aadhaar copy. | Passed SSLC (Exempt for SC/ST), not a student. Maintained registration continuously for 3 yrs after turning 18. Panchayat residents only. Age 21–35. Personal income max ₹100/mo, family income limit ₹12,000/yr. | Disposal within 30 working days of application |

| **24** | Marriage Assistance for Daughters of Indigent Widows (₹30,000) | Secretary | 2 applications in prescribed form 30 days before marriage. Docs: Husband's Death Cert, daughter's school record, Ration Card copy, engagement record, Annual Income Cert, ID Card copy. | Annual family income ₹20,000. Max 2 daughters per family. Marriage cert to be submitted later. Proof of 3 yrs Kerala residence for daughter, affidavit from groom on plain paper. | Within 60 working days |

| **25** | Building / Development Permit | Secretary | Apply online via Sanketham software; printout with ₹5 Court Fee stamp. Land Tax receipt for current year, Possession Cert, title deed copy (original to be produced), 3 plan copies, site plan, building licensee license copy. | Issued based on inspection report. Licensed supervisor and owner must sign plan and application. Fees as per rules. Permit & postal fee extra. | 30 working days |

| **26** | Building Regularization | Secretary | Filled application in prescribed form with ₹5 Court Fee stamp. Land tax receipt, Possession Cert, deed copy (original produced), Completion Plan (2 copies), Completion Cert (signed by licensee & owner), site plan, licensee copy, Village one-time tax receipt. | For buildings from 100 sq.m. Issued based on inspection report. Double the permit fee for regularization. | 15 working days |

| **27** | New Building Number Allotment | Secretary | Application with ₹5 Court Fee stamp. With permit: Completion Plan (2 copies), Completion Cert, Site Plan, Permit copy, Possession Cert, Tax receipts. Without permit: Land Tax receipt, Possession Cert, Deed copy, boundary plan signed by applicant. | Free | 15 working days |

| **28** | Ownership Transfer of Building | Secretary | Application with ₹5 Court Fee stamp. Land tax receipt, Possession Cert, consent from former owner, deed copy (original produced), Death Cert & Legal Heirship Cert (if owner deceased). | Penalty levied if submitted after specified time limit. | 45 days / 30 working days |

| **30** | Residential / Domicile Certificate | Secretary | Application with ₹5 Court Fee stamp. Must be beneficiary as per Assessment Register or produce building owner's consent. Inspection report required. For voter list inclusion as per Circular No. 1557/C.Fw1/2010/X.kz.`.h dated 08/07/2011. | Free | 5 working days |

| **34** | Tax Remission for Vacant Building | Secretary | Application with ₹5 Court Fee stamp (mention building number). Tax receipt till application date. Must apply before start of half-year. Must be vacant for > 60 days in half-year. Max 50% annual tax reduction. | Free | 30 working days |

| **35** | Registration of Private Hospitals & Paramedical Institutions | Secretary | Application in prescribed form with ₹5 Court Fee stamp. Ownership & qualification docs. Apply 15 days prior to setup. D&O License required. Pollution Control Board, IMAGE biowaste, & owner consent certs needed. | ₹200 | 30 working days |

| **36** | Renewal of Hospital Registration | Secretary | Application in prescribed form with ₹5 Court Fee stamp. Ownership & qualification docs. Apply before start of financial year. D&O license, PCB, Sanitary, Food & Safety certs required. | ₹50 | 15 working days |

| **39** | Factory / Industrial License (Installation Permission) | Secretary | Application in prescribed form with ₹5 Court Fee stamp. Ownership/consent of site. Approved site/building plan. Neighbor consent if polluting. For heavy machinery: DMO, PCB, Fire Force NOCs, approved KSEB plan. | Fees based on machinery HP + form cost | 7 to 15 days |

| **40** | License to Start Trade, Industry, Factory & Enterprise Services | Secretary | Application in prescribed form with ₹5 Court Fee stamp. Apply 30 days prior. Owner consent, shop/house number, no tax arrears. Profession tax levied. Anti-plastic affidavit, Sanitary & Food Safety certs. | Fee as per rules + form cost | 7 to 15 days |

| **41** | License for Wood-Based Industries | Secretary | Application in prescribed form with ₹5 Court Fee stamp. Site ownership/consent, approved plan. Neighbor consent if polluting, Forest Dept NOC. DMO, PCB, Fire NOCs for heavy machinery. | Fee based on machinery HP + form cost | 7 to 15 days |

| **44** | MGNREGS (National Rural Employment Guarantee Scheme) | Secretary | Application in prescribed form. Permanent residence in Panchayat, age 18+. Ration Card, ID, Aadhaar copies, 3 passport-size photos. Must be willing to do manual labor. | Free | 14 working days |

### Krishi Bhavan, Kulukkalloor

| Sl. No. | Service Category / Service Offered | Time Limit |

|---|---|---|

| **1** | Farm visit for technical problem solving | 5 days |

| **2** | Advisory service for severe pest/disease outbreaks | 8 hours |

| **3** | Service for farmers visiting Krishi Bhavan for technical advice | 2 hours |

| **4** | Technical advice under ATMA/LEADS schemes | Within 48 hours for emergencies; monthly regular visits |

| **5** | Agricultural Machinery Services via Custom Hiring Centers | 3 days |

| **6** | Soil Testing (when samples submitted directly at Krishi Bhavan) | 30 days |

| **7** | Soil Testing (when samples submitted directly at Soil Testing Lab) | 7 days |

| **8** | Availability of inputs: Seed / planting material distribution & sales | Immediate (based on stock) |

| **9** | Seed Quality Testing (samples submitted to Krishi Bhavan/Seed Lab) | 30 days |

| **10** | Assistance to eligible farmers under approved schemes | Within 30 days after claim deadline |

| **11** | Agricultural Officer Certificate for electricity connection (irrigation) | 5 days |

| **12** | Manufacturing License for Chemical & Bio-fertilizers | 30 days |

| **13** | District-level Distribution License for Pesticides/Biopesticides/Bio-agents | 45 days |

| **14** | Manufacturing & Wholesale Distribution License for Pesticides/Bio-fertilizers | 45 days |

| **15** | License to establish Private Nurseries | 45 days |

| **16** | Issuance of Crop Insurance Policy | 30 days |

| **17** | Preliminary Investigation Report for Natural Calamity Relief | 30 days |

| **18** | Certificate regarding crop, area, and agricultural production availability | 3 days |

| **19** | Farmer Registration for Pension Schemes | 30 days |

### Services Available via Anganwadis

* **Supplementary Nutrition Distribution:** For children under 6 and lactating mothers. Register at nearest Anganwadi upon pregnancy. Available up to 6 months post-delivery and until child reaches age 6.

* **Immunization:** For pregnant women and children. Available up to 6 months post-delivery and until child reaches age 6.

* **Non-formal Pre-school Education:** For children aged 3–6. Register name immediately after birth; available from age 3 to 6.

* **Health Check-up:** Register name at Anganwadi. Available for pregnant women (up to 6 months post-delivery) and children up to age 6.

* **Health & Nutrition Education:** For women aged 15–45. Monthly sessions via camps conducted by health workers at Anganwadi centers.

* **Growth Monitoring Chart:** Charting growth from birth to age 6 for all children within Anganwadi limits. Available on the first Wednesday of every month.

* **Health Referral Services:** First-aid medicines provided for registered children under 6 and pregnant women, followed by referral to nearest PHC. Immediate service.

* **Fetal Growth Charting:** Monthly weight recording for all pregnant women within Anganwadi limits.

* **Adolescent Girls Clubs:** Formed at Anganwadi level to provide nutrition and resolve growth deficiencies (as per ICDS guidelines).

* **Vigilance Committee (Jagratha Samithi):** Awareness programs against unhealthy social practices and crimes against women and children.

### Rural Development Department

**Officer:** Village Extension Officer (VEO)

* **BPL Certificate:** Report prepared and forwarded on the same day of application receipt.

* **People's Planning Scheme Execution:** Benefits for beneficiaries selected via Gram Sabhas for IAY housing and other schemes disbursed upon execution start (includes LIFE Scheme).

* **Old Age Pension Applications:** Inquiries conducted and submitted within 14 days.

* **Implementation of Sanitation & Waste Management Schemes.**

### Veterinary Hospital

* **Animal Diagnosis & Treatment:** Visit the doctor on working days (9:00 AM – 1:00 PM and 2:00 PM – 3:00 PM). Immediate service.

* **Preventive Vaccination against Infectious Diseases:** Contact doctor during duty hours. Immediate service.

* **Cattle Pregnancy Check-up & Infertility Treatment:** Contact doctor during duty hours. Immediate service; free.

* **Rabies Vaccination & Certification for Pets:** Contact doctor during duty hours; procure vaccine at own cost. Immediate service; free.

* **Pet / Livestock Insurance Coverage:** Contact doctor during duty hours (premium paid by beneficiary as instructed). Government-prescribed fee applicable.

* **Artificial Insemination:** Bring animals within 24 hours of heat onset. Service provided promptly.

* **Animal Husbandry Awareness Programs:** Organized periodically.

* **Vaccination:** Preventive vaccination camps for cattle during duty hours. Immediate vaccination during disease outbreaks; free.

* **First Aid for Livestock:** Contact doctor directly during duty hours. Immediate service.

* **Grievances:** Public complaints addressed promptly by the doctor.

### Health Department

#### Government Ayurveda Dispensary

* **Examination & Treatment:** Patient must attend in person between 9:00 AM and 2:00 PM and take an OP ticket.

* **Medical Certificate:** Issued to those undergoing treatment at the dispensary. Applicant must appear in person during working hours. Immediate issuance.

* **Life Certificate:** Applicant must appear in person with Pension Payment Order (PPO). Issued only after OP hours (after 2:00 PM).

* **Attestation of Signatures & Copies:** Applicant must appear in person with original certificates.

* Execution of Panchayat Annual Plan Projects.

* Medical camps and awareness programs as directed by the District Medical Officer (DMO).

#### Homoeo Dispensary

* **Examination & Treatment:** Treatment and consultation for all curable/manageable ailments. Register name and see Medical Officer. First-come, first-served basis.

* **Preventive Medicines for Children:** Register child's name in person. First-come, first-served basis.

* **Preventive Medicines:** Register in person.

* OP functions daily (except Sundays) from 9:00 AM to 2:00 PM.

* Monthly Palliative Care home visit (1 day/month).

* Anganwadi visits (10 times a year).

* Post-COVID treatment.

#### Community Health Centre (CHC), Kulukkalloor

* **Maternal & Child Health:**

* Immunization for children and pregnant women every Wednesday.

* Antenatal check-ups, Tetanus toxoid vaccination, and growth therapy using IFA tablets.

* Vitamin A syrup distribution for children.

* Immunization at Sub-Centers.

* Family planning services, Copper-T insertion, NSV advice, Rabies vaccination (daily), Tuberculosis & Leprosy treatment.

* H1N1 treatment, Diarrhea management, Malaria diagnosis and treatment (daily).

* Lifestyle disease screening and management.

* **Palliative Care:** Daily Palliative OP. Home care visits for bedridden patients daily (16 home care visits per month).

* **Community Mental Health Program:** Conducted on the 20th of every month.

* **Vision Screening:** Every Tuesday.

* **Geriatric OP:** Every Tuesday.

* Implementation of National Health Programs.

#### Services from Family Health Centre (FHC)

|---|---|---|---|---|

### Education

* **True Copy of Admission Register:** Submit an application with a ₹5 Court Fee stamp and a ₹10 stamp paper in the applicant's name. Service provided within **3 days**.

#### Continuing Literacy Education

Continuing education programs are implemented through Local Self-Government Institutions. Centers provide literacy classes for illiterate individuals and continuing education opportunities for neo-literates and school dropouts.

Equivalency examinations are conducted for 4th and 7th-grade levels, and government-recognized certificates are distributed to successful candidates. Examinations are also conducted upon completion of the 10th-grade Equivalency Program.

**Beneficiaries:** Neo-literates, illiterates, school dropouts, non-formal education completers, and lifelong learners.

**Services:**

* Literacy classes through centers.

* 4th and 7th-standard level certificate courses.

* 10th-standard Equivalency Course (6-month duration).

* Application form distribution and assistance in filling forms.

* Awareness classes.

## Part 2: Duties and Responsibilities of Citizens

* Pay taxes and fees on time to avoid interest penalties, attachment, and prosecution.

* When constructing new buildings, leave a **3-meter setback** from the boundary adjoining proposed roads as stipulated under Section 220 of the Kerala Panchayat Raj Act (i.e., keep 3 meters vacant on your own property).

* Inform the Panchayat immediately upon completing new construction or renovation to enable tax assessment or reassessment.

* Cooperate in keeping public spaces and roads clean. Refrain from throwing waste on public roads and spaces; dispose of waste responsibly without causing public nuisance.

* Avoid smoking and alcohol consumption in public places and discourage others from doing so.

* Abstain from using harmful substances like Pan Parag, Hans, etc. Inform the Medical Officer if sales are noticed.

* Consult the Agricultural Officer before applying strong pesticides on farmland.

* Ensure public drinking water sources are not polluted.

* Attend Gram Sabha meetings and actively participate in local development.

* Cut or trim trees/branches on your property if they pose a threat to neighbor's buildings, harm their crops, or pollute drinking water sources.

### General Terms & Conditions

1. Applications written on plain paper must contain the applicant's full address, detailed requirements, and contact phone number.

2. Applications must bear a **₹5 Court Fee stamp**.

3. Welfare pensions and financial assistance are disbursed subject to the release of funds by the Government.

4. Services requiring orders or action from external authorities will be delivered only upon receipt of such approvals.

5. Service timelines may vary due to staff vacancies, extended leave, official travel, or urgent official duties.

6. Documentation requirements may change based on periodic Government Orders and statutory amendments.

7. An acknowledgment receipt will be issued upon application submission; it must be produced for subsequent inquiries.

8. An individual can receive **only one welfare pension** (Persons with Disabilities pension recipients are eligible to receive one additional social security pension).

9. Applications must be submitted exclusively at the Front Office, and completed services must be collected from the Front Office on the designated date.

Kulukkallur Grama Panchayat

Civil Rights Document

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Kulukkallur
Grama Panchayat